Convert Bank Statement to Spreadsheet

Day Pass Refunds

Before First Use: Full refund if you haven't converted any files
After First Use: No refunds (pass is valid for 24 hours from purchase)
Technical Issues: Full refund if the service was unavailable during your pass period

To request a Day Pass refund, contact us within 24 hours of purchase.

Monthly Subscription Refunds

All Subscriptions: No refunds on monthly subscriptions
Cancellation: You can cancel anytime to stop future charges

Cancellation takes effect at the end of your current billing period. You'll retain access until then.

Service Issues

If you experience technical problems:

Contact support immediately
We'll fix the issue or provide a refund at our discretion
Extended outages may qualify for prorated credits

Conversion Errors

⚠️ Important

Refunds are NOT provided for conversion inaccuracies or formatting issues. You must review all converted data before use. See our Terms of Service for details.

How to Request a Refund

Email support@statementstosheets.com with your account email
Include your order/transaction ID
Explain the reason for your refund request
We'll respond within 2 business days
Approved refunds processed within 5-10 business days

Non-Refundable Situations

Violations of Terms of Service
Fraudulent or abusive account activity
Change of mind after the refund window
Third-party software compatibility issues (QuickBooks, Xero, etc.)
User error or incorrect file uploads

Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks may result in:

Immediate account suspension
Additional fees to cover chargeback costs
Permanent ban from the service

We're happy to work with you to resolve issues fairly.

Refund Policy